Frequently Asked Questions

Who are you?

We are Rapha Counseling Services, Inc., a faith-based, non-profit, Christian Counseling Service. We are dedicated to providing high-quality care for the members of New Life Church at affordable rates. 

Who are your counselors?

We have a very capable staff of counselors available to help! You can learn more about them by clicking here.

Which counselor will I be working with?

We will pair you with a counselor best suited to meet your specific needs, or you can feel free to request to meet with a particular counselor. You can read more about our counselors on the Meet Our Counselors page.

Is Rapha Counseling the right service for me?

Rapha Counseling is only available for members of New Life Church. If you are unsure if you should be receiving counseling you should know that it is our opinion that people who seek help are able to not only overcome their current challenges but they are also able to grow and learn, which prepares them to overcome future challenges much more easily. Counseling can be an effective way to work through your unique situation with a caring, professionally trained therapist to help overcome these problems in a safe and confidential environment. 

If you are currently struggling with any sort of crisis situation do not wait to seek our services, instead dial 911. 

Do you only offer in-person counseling?

We offer in-person counseling and video counseling. If you wish to learn more about how to set up phone or video sessions, click here.

How should I communicate with my counselor?

If you wish to communicate with your counselor between appointments it is best to reach out to them via email or phone. 

How long should I make use of Rapha Counseling?

Everybody is different. Maybe you feel like you no longer require our services after a few weeks, or maybe you wish to stay for a longer period of time. It is completely up to you.

Do you take insurance?

Unfortunately, we are unable to accept insurance at this time. We are able to provide receipts for submission to an insurance company for reimbursement.

Where can I go to donate?

You can be taken to our donation page by clicking here.

Is my privacy protected?

Yes. Emails sent to our address go through a secure, encrypted server. Everything you share with our counselors is in strict confidence, excluding information counselors are required by law to share such as imminent danger to one's self or others.

I am a licensed counselor, would I be able to work with Rapha?

All employment inquiries should be brought to the attention of Dr. Cyrus Williams via email at or by phone at 757-354-3025.